You can choose to move mails onto your pc if you set up a. You synchronize with the mailservers/your mailbox and you have a realtime view 24/7. You don t pop the box therefore no need to worry about leaving a copy of message on the server. There is another product called Business Email Plus which stores all your emails on the server all the time. If you have a phone you need to also set the phone to leave a copy of message on the server. How long have you set this setting to keep the messages for? Could you have reached the expire time, did you download them onto another pc. Your emails going missing - Have you checked you mail client to ensure your settings still have leave a copy of message on the mailserver ticked. Calll the helpdesk because if this is the case only they can help you and get it fixed. However from what I can see I would say your mailbox hasn't fully provisioned which is why the delivery is failing and your are unable to receive emails. The second mailbox you set up - Your bounceback doesnt state the entire message. There are help and support files for troubleshooting email issues, you can also talk to the technical team. Or are you meaning the emails you have sent to people from that address are missing? If so, then these will be in the sent items of the program you used to send the mail from. Have you checked to see that the emails are not in Outlook, or in your Deleted or sent items? If you have not received any mail to this account due to the bounceback error people get when sending mail to that address, there will be no mail on the server. Is it the secondary email account that you lost all the emails from? If you have selected to leave the email on the server, you must be using Outlook or a similar program as well as the Webmail facility. Are you able to send and receive a test email from your BTconnect address to yourself? What is the exact error message you get back? I am sorry to read you are experiencing problems with your secondary email account.
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